Company Rules and Policy HanguocP – Globally Trusted Online Shopping Platform

• I. Company Declaration

• 1.1 Platform Positioning

  HanguocP is a legally registered e-commerce platform protected under Korean law, operating globally across multiple countries and regions. We are committed to providing consumers with secure, transparent, and efficient cross-border online shopping services while strictly complying with local regulations in all operational jurisdictions.

• 1.2 Fund Security Assurance

  All user funds are held in regulated, segregated bank accounts completely separate from company operational funds to ensure financial safety.

• 2.1 Tenfold Compensation Commitment

Should user investment funds (including prepayments, platform security deposits, and other escrowed funds) held on the platform incur losses due to non-user-related causes (e.g., platform system vulnerabilities, internal fraud, technical failures), this company will provide tenfold compensation of the loss amount upon confirmation of liability by an independent third-party auditor.

• Compensation Eligibility

  • ✅ Applicability: Legitimate fund escrow/investment activities conducted through official platform channels.
  • - ✅ Valid Proof: Users must provide complete transaction records and loss verification documents.
  • - ❌ Exclusions (Ineligible for Compensation):
  • - User operational errors (e.g., incorrect amount entry, misdirected transfers);
  • - Losses resulting from user violations of platform rules;
  • - Force majeure events (e.g., war, natural disasters, government policy changes);
  • - Value fluctuations due to market volatility.

• 3.1 Platform Compliance

Users shall not engage in illegal activities (e.g., money laundering, fraud) through the platform. Violations will result in account suspension and legal prosecution.

• 3.2 Information Security

Users must safeguard account credentials. The platform assumes no liability for losses caused by personal credential leakage.

• 4.1 System Security

Minimum annual investment of 5% revenue in cybersecurity infrastructure, with regular ISO 27001 certification audits.

• 4.2 Dispute Resolution

Primary resolution through negotiation. Unresolved disputes shall be submitted to the Korean Commercial Arbitration Board (KCAB) or a designated arbitration body in the user's jurisdiction.

• V. Policy Amendment & Effectiveness

- Amendments will be announced on the official website 30 days prior to implementation. Material changes will be notified via email.

• Legal Declaration

  • > This policy is governed by Korean law and aligns with the *E-Commerce Consumer Protection Act*, *Electronic Financial Transactions Act*, and other relevant regulations.
  • Disclaimer: The platform bears no liability for losses arising from user policy violations or force majeure events.

• Appendices

  • - [Appendix 1] Compensation Claim Process & Forms
  • - [Appendix 2] Approved Third-Party Auditors (e.g., Deloitte, PwC Korea)
  • - [Appendix 3] Escrow Bank Certification Documents

• ⚠️ Implementation Notes:

  • > 1. Integrate mandatory acknowledgment of key policy clauses during user registration.
  • > 2. Offer one-on-one legal consultations for high-net-worth investors.
  • > 3. Obtain professional liability insurance to mitigate compensation risks.